Real Support

"Support" is an issue that is sidestepped by many web hosting providers.

For instance, most dedicated servers come with nothing more than a basic warranty on hardware and uptime. Anything outside that... you're on your own.

But the truth of the matter is this; the real support issues in web hosting are rarely to do with hardware. Most issues are day to day application requirements that are not emergencies, but need to be resolved quickly nonetheless. These support issues are about software installs, code errors, connectivity, database tuning, DNS, and a hundred other things that ICO support engineers deal with every day, at no cost to you.

If those kind of issues are never going to affect you, then an unsupported server might be the right choice for you. Or you might decide that you'll gamble on the kind of "support" some other providers offer. That's the kind of support where an engineer who has never talked to you before and doesn't understand your web application supplies you with "software support" at $150 an hour. (Whooo! That could get expensive!)

At ICO, we deal with little issues and big issues all day long. We answer the phone and put you straight through to a degree-qualified, certified engineer. And you can talk with him for as long as it takes, and as many times as you need. There is no charge for this. In fact, there are no additional charges at ICO. For anything.

You see, ICO has been involved in ASP and .NET development from day one. We have coders on staff and we know that the real issues in web hosting are not about hardware, but about software and databases and all the things that go along with them. And we made a decision a long time ago to focus on those issues and provide the best possible support for them.

Most of our clients use us as an extension of their own small teams. We have the skills and day-to-day experience that mean it is likely that we have encountered an issue before and can deal with it promptly.

As for real emergency problems, like the problems that stop a website...that's our responsibility, too.
We don't care if you've just uploaded bad code that's broken the site, or we have a faulty piece of RAM in a server. We fix it. It's always our responsibility...24x7. And of course, there is no charge for that kind of emergency service, either.

Yes, there are other providers in Australia who can offer you similar levels of support.
Two of them.

And neither is so focused or so expert in Windows development and applications.

Nor can they offer you the same kind of intelligent, instant, personal support.

And we promise you this. When you need support, whether it's a question about code or about a mail program, you’ll never hear a “Press 1 for this, Press 2 for that” message at ICO.
You’ll never be asked to fill in a Web-based “Trouble Ticket”.
You’ll never send an email that doesn’t get answered.
You’ll never be frustrated because no-one called you back.