We take your web hosting seriously. That's why our guarantees below are in writing, in plain English and easy to find. Just like every statement we make and price we publish on our website. We believe in total transparency.
Please take a moment to read these guarantees. They are a simple summary of how we operate our business and our obligations to you.
We guarantee to solve any problem
Whatever it takes, we do it. Our support engineers are experienced Microsoft certified developers with intelligent, informed solutions for any issue or problem. We will stay with a problem and escalate it until it is resolved, no matter whether it is application, operating system or firmware.
We guarantee support, day or night
Daytime query or night-time emergency, we'll have a trained support person on the phone with you fast. ICO's main Data Centre is technically manned and secured 24 x 7. Our daytime support is instantaneous, or we'll phone you right back (no matter where you are in the world).
We guarantee to respond quickly
ICO's servers, our networks, our responses to queries, our solutions to problems, our actions and reactions; we promise that everything we do for you is fast and effective. For example, in an out-of-hours emergency, we'll have a trained support engineer on the phone with you in minutes.
We guarantee the highest data centre uptime
No excuses. Your money back if we ever fail. Our 99.999% uptime guarantee covers all three major areas; network, power and airconditioning. It means a maximum of 26 seconds downtime in a month.
We guarantee the highest security
If your data is sensitive or there are privacy issues, ICO can give you a total security solution that meets AS/NZS 7799. Our security team is led by a CISSP qualified (ISO/IEC 17024) specialist. Our security systems and 24x7 guards ensure that we meet any due diligence requirements.
We guarantee hardware reliability
We use only the best rack servers from INTEL. We complement these servers with RAID 1 mirrored Enterprise Grade hard drives, the best RAM we can buy and then bench test them for days. Our hardware guarantees are the best in the business.
We guarantee real redundancy
Because a data centre plays such a crucial role in online reliability and your success, we believe that is is vital that you see the facility for yourself. $80 Million was spent on our main data centre to provide total redundancy and security at every point. That translates to reliability and uptime. There are only a handful of data centres in the world like it. We welcome your inspection.
We guarantee network performance
ICO provides only premium grade bandwidth. We do not restrict server performance, bandwidth or oversubscribe data in any way. There are no hidden conditions, ratios or excessive bandwidth penalties. There are no deceptive "free data" offers. We simply provide premium bandwidth, guaranteed to meet any load, in a cost-effective user-pays model.
We guarantee certainty
If we say your applications will run, they'll run. Particularly .NET applications. We are the only hosting provider in the region that has a deep understanding of .NET, right down to code level. We offer unlimited specialised Windows application support and are a valuable addition to your development team.
We guarantee proof of concept
If you are a developer and have a real need for proof of concept, we can provide you with a fully functional .NET site, virtual dedicated server or dedicated server, depending on your needs. You'll get full support during testing and we'll help you to get your application running smoothly. It's a completely free service with no strings attached. We know of no better way to demonstrate our expertise to you than to let you experience it.
We guarantee help when you need it most
We believe that it is our responsibility to help you recover from real or potential major or minor disasters. Our job starts when you have a problem (day or night). It ends when you are "live" and your application is working again. Your problem is our problem.
We guarantee a growth path
Start as small as you need to be. Grow as big as you want to be. We'll help you get there. ICO guarantees never to "lock you in", so you'll never be limited by inadequate or outdated technology. If you need an upgrade, we do it.
We guarantee expert advice
To be the best, you focus on one thing. ICO is the best at Windows hosting. Our support engineers are .NET specialists, degree qualified and Microsoft certified. We are a Microsoft .NET hosting partner.
We guarantee we'll work with you
We have a wealth of experience and are a valuable business partner. We'll work with you from the beginning of a project and see you through to the end. Where appropriate, we can support your marketing and sales efforts.
We guarantee to be here tomorrow
ICO values its reputation. We have been growing steadily since 1997 and are a division of the publicly listed itX Group Limited. We are totally focused on serious dedicated server web hosting in our world-class data centre.