Our Guarantees

We take your hosting seriously. That's why our guarantees below are in writing, in plain English and easy to find. Just like every statement we make on our website. We believe in total transparency.

Please take a moment to read these guarantees. They are a simple summary of how we operate our business and our obligations to you.

We guarantee to solve any problem

Whatever it takes, we do it. Our support engineers are experienced Microsoft certified developers and Red Hat Certified Engineers and Technicians with intelligent, informed solutions for any issue or problem. We will stay with a problem and escalate it until it is resolved.

We guarantee support, day or night

Daytime query or night-time emergency, we'll have a trained support person on the phone with you fast. ICO's data centres are technically manned and secured 24 x 7. Our daytime support is instantaneous, or we'll phone you right back (no matter where you are in the world).

We guarantee to respond quickly

ICO's servers, our networks, our responses to queries, our solutions to problems, our actions and reactions; we promise that everything we do for you is fast and effective. For example, in an out-of-hours emergency, we'll have a trained support engineer on the phone with you in minutes.

We guarantee the highest data centre uptime

No excuses. Your money back if we ever fail. Our 99.999% uptime guarantee covers all three major areas; network, power and air conditioning. It means a maximum of 26 seconds downtime in a month.

We guarantee the highest security

If your data is sensitive or there are privacy issues, ICO can give you a total security solution that meets ISO27001. Our security team is led by a CISSP qualified (ISO/IEC 17024) specialist. Our security systems and 24x7 guards ensure that we meet any due diligence requirements.

We guarantee hardware reliability

We use only the best rack servers and we complement these servers with RAID 1 mirrored Enterprise Grade hard drives, the best RAM we can buy and then bench test them for days. Our hardware guarantees are the best in the business.

We guarantee network performance

ICO provides only premium grade bandwidth. We do not restrict server performance, bandwidth or oversubscribe data in any way. There are no hidden conditions, ratios or excessive bandwidth penalties. There are no deceptive "free data" offers. We simply provide premium bandwidth, guaranteed to meet any load, in a cost-effective user-pays model.

We guarantee proof of concept

If you have a real need for proof of concept, we can work with you to provide a working POC to suit your business. You'll get full support during testing. It's a completely free service with no strings attached. We know of no better way to demonstrate our expertise to you than to let you experience it.

We guarantee help when you need it most

We believe that it is our responsibility to help you recover from real or potential major or minor disasters. Our job starts when you have a problem (day or night). It ends when you are "live". Your problem is our problem.

We guarantee a growth path

Start as small as you need to be. Grow as big as you want to be. We'll help you get there. ICO guarantees never to "lock you in", so you'll never be limited by inadequate or outdated technology. If you need an upgrade, we do it.

We guarantee we'll work with you

We have a wealth of experience and are a valuable business partner. We'll work with you from the beginning of a project and see you through to the end. Where appropriate, we can support your marketing and sales efforts.

We guarantee to be here tomorrow

ICO values its reputation. We have been growing steadily since 1997 and are now a division of the global company, Avnet, listed on the New York Stock Exchange. We are totally focused on serious dedicated server hosting in our world-class data centres.

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Client Testimonials

"I can't praise the staff at ICO highly enough..."


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