Our SLAs

We take your hosting seriously. That's why our SLA’s below are in writing, in plain English and easy to find. Just like every statement we make and price we publish on our website. We believe in total transparency.

99.999% proven uptime Network Guarantee
4 hour Hardware Replacement 24x7
Guaranteed Rebuild Support if required
No-charge unlimited engineer-supported hard reboots

Please select a link below to view the Terms and Conditions, Acceptable Use Policy or the Microsoft Software Terms and Conditions:

ICO Terms and Conditions

ICO Acceptable Use Policy

Microsoft Software Terms and Conditions

I can't praise the staff at ICO highly enough. I would be happy to recommend your hosting to anyone. You make bold promises on your website and then actually deliver on them.

Steve Daniel

Nova Employment