Is it possible to achieve 100% uptime? The short answer is "No". Nothing in this life can be guaranteed 100%.
The long answer is a virtual "Yes". ICO can provide systems where the odds of failure are reduced to the point where they are statistically insignificant.
ICO's Unique Uptime SLAs
- Network Availability
- Electrical Power
- Air Conditioning
- Server Hardware
- Operating System
- Database
- Application
Let's deal first with a common misconception. When most hosting providers talk about uptime, they are talking about one thing only, which is network availability. The ICO solution to this single issue, network availability, is to have two identical $3 Million Cisco 12000 series switches, each connected live to a different Internet network. If one network or switch fails, the other switch and network takes over automatically. Normally that process takes 26 seconds. During that time, no connections are lost, but latency increases slightly.
But network availability, even with that elegant and fast switched network solution, isn't the whole story. The areas most providers fail to guarantee are often power and air conditioning.
And what about the server, the operating system, the database and the application? Have you ever heard of a provider that offered uptime SLAs for them? Probably not. Not until now.
Our technically elegant solutions mean that we can provide single server operating systems and applications with virtually instantly restorable copies. That we can provide your database with a constantly up-to-date copy or central data store. That if your server hardware fails, we will have standby or mirrored solutions ready to take over.
Does that mean that ICO's technically advanced high uptime solutions are expensive? Not at all. In fact, most of them are price competitive with hosting offers that offer far less.
If uptime is one of your key concerns, then please ask us for our thoughts. We know that our state-of-the-art technology solutions provide better uptime at the least possible cost. And we'd like the opportunity to prove that to you.
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